Terms and conditions of sale
Version of 29 September 2026
Courtesy translation — the French version prevails.
1. Purpose and scope
These Terms and Conditions of Sale (the “Terms”) govern all sales concluded between:
- The seller: Fabrice Jolivet EI, sole trader (entrepreneur individuel, micro-enterprise scheme), trading name Plotrek, trading as Burst Innovation Lab, 37 rue Blanqui, 33110 Le Bouscat, France. SIRET: 941 912 255 00010. Phone: 07 69 39 53 20. Email: hello@plotrek.com. Hereinafter “Plotrek”.
- The buyer: any adult natural person placing an order on plotrek.com, hereinafter “the Client”.
The Client acknowledges having read these Terms before validating their order. Validation of the order implies full and unreserved acceptance of the Terms in force at the time of the order. Use of the site is also governed by the terms of use.
2. Products
Plotrek offers personalized posters drawn from a GPS route: either a route provided by the Client, or, for the races and places in the catalogue, an illustrative route drawn by Plotrek. Three formats are offered:
- Pen plotter A4 (€59): poster drawn with a pigment pen on the selected mass-coloured paper, A4 format (21 × 29.7 cm).
- Pen plotter A3 (€89): poster drawn with a pigment pen on the selected mass-coloured paper, A3 format (29.7 × 42 cm).
- Pen plotter A2 (€149): poster drawn with a pigment pen on the selected mass-coloured paper, A2 format (42 × 59.4 cm).
Each “pen plotter” piece is unique: the minute variations inherent to plotter drawing (slight differences in ink thickness, variations in the curves) are an integral part of the work.
⚠️ Digital preview vs. paper output — important to read before buying
The configurator shows a digital preview generated on screen from the same map data as what is drawn on paper. It is not an identical reproduction of the finished product. Several factors create visible differences between the preview and the delivered piece:
- The pen plotter's pigment inks do not reproduce the screen's RGB colors. Monitor calibration varies; the paper color influences the perceived output.
- The pen stroke is the central element of the product: variable thickness, slight imperfections, hatching, pen-lift marks — these are the signatures of a line drawn by pen, one stroke at a time, not defects.
- The chosen paper imprints its own texture into the output, distinct from a smooth on-screen preview.
By placing an order, the Client acknowledges having read and understood these characteristics inherent to the pen-plotter process. The differences described above do not constitute a defect and do not give rise to a refund under the conformity guarantee (article L217-4 of the French Consumer Code), without prejudice to the right of withdrawal described in article 7.
Catalogue routes. The route of a race in the catalogue is an illustrative route redrawn by Plotrek from public data (the course announced by the organiser, OpenStreetMap paths and open public trail networks). It is not the official course of the event. The figures shown (distance, elevation gain) are computed by Plotrek on this route and may differ from the organiser's; the Client can edit them on the poster before ordering. Race names are used for descriptive purposes only: unless expressly stated, Plotrek is not a partner of, affiliated with or endorsed by the organisers or the owners of these trademarks.
3. Tracks provided by the Client
When the poster is made from a GPS track provided by the Client (Strava connection or file import), the Client guarantees that this track corresponds to an activity they completed themselves, or that they hold the rights needed to use it for this purpose. The Client must not provide a file obtained from a third-party site or application whose terms do not allow this use.
Plotrek uses this track only to make the order. The Client is responsible for the tracks, names and texts they provide: if a third party holds Plotrek liable because of this content, Plotrek may seek recourse against the Client. If a third party disputes the rights to a track or to a route shown on a poster, Plotrek may suspend or cancel the order and refund the Client, without further compensation.
4. Prices
Prices are stated in euros (€), all taxes included. VAT is not applicable under article 293 B of the French General Tax Code (micro-enterprise exemption scheme).
Shipping is free, regardless of destination (metropolitan France, European Union and rest of the world).
Plotrek reserves the right to change its prices at any time; however, products are invoiced on the basis of the rates in force at the time the order is validated.
5. Order and payment
Payment is made online by bank card via the Stripe platform. All transactions are secured (TLS encryption, PCI-DSS compliance).
By validating payment, the Client accepts these Terms in the version in force, whose date appears at the top of this page; this version is recorded with the order. The order is definitively registered once payment is received. A confirmation email is sent to the address provided by the Client.
6. Delivery
Physical products: production within 5 to 10 business days (pen plotters are made in weekly batches). Shipped from Le Bouscat (33). Estimated delivery time after dispatch: 5 to 7 business days, whatever the destination (metropolitan France, European Union and rest of the world).
Outside the European Union, import duties and taxes may be charged on delivery by the destination country; they are borne by the Client.
The transport risk is transferred to the Client when they, or a third party they have designated, take physical possession of the product. We recommend checking the parcel on receipt and reporting any damage to us at hello@plotrek.com.
7. Right of withdrawal
In accordance with article L221-18 of the French Consumer Code, the Client has a period of 14 calendar days from receipt of the product to exercise their right of withdrawal, without having to give a reason.
This right applies to all products, including A4, A3 and A2 pen-plotter posters personalized or made from the track chosen by the Client.
The Client may exercise their right of withdrawal by sending an unambiguous statement to hello@plotrek.com with their order number, for example using the model form below. The refund is issued within 14 days of receiving the returned product in good condition (return costs borne by the Client).
8. Guarantees
All products benefit from the legal conformity guarantee (articles L217-3 et seq. of the French Consumer Code) and the guarantee against hidden defects (articles 1641 et seq. of the French Civil Code).
Legal guarantee box (annex to article D. 211-2 of the French Consumer Code — courtesy translation, the French text prevails):
The consumer has two years from delivery of the goods to obtain the application of the legal guarantee of conformity if a lack of conformity appears. During this period, the consumer only has to prove the existence of the lack of conformity, not the date on which it appeared.
Where the contract of sale provides for the continuous supply of digital content or a digital service for more than two years, the legal guarantee applies to that digital content or service throughout the planned supply period. During this period, the consumer only has to prove the existence of the lack of conformity affecting the digital content or service, not the date on which it appeared.
The legal guarantee of conformity obliges the trader, where applicable, to provide all updates needed to keep the goods in conformity.
The legal guarantee of conformity entitles the consumer to have the goods repaired or replaced within thirty days of the request, free of charge and without major inconvenience.
If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.
If the consumer asks for the goods to be repaired but the seller imposes a replacement, the legal guarantee of conformity is renewed for two years from the date of replacement.
The consumer may obtain a reduction of the purchase price while keeping the goods, or end the contract and be fully refunded against return of the goods, if:
1° the trader refuses to repair or replace the goods;
2° the repair or replacement takes place after thirty days;
3° the repair or replacement causes major inconvenience to the consumer, in particular where the consumer definitively bears the costs of taking back or removing the non-conforming goods, or bears the installation costs of the repaired or replacement goods;
4° the lack of conformity persists despite the seller's unsuccessful attempt to bring the goods into conformity.
The consumer is also entitled to a price reduction or to terminate the contract where the lack of conformity is so serious that it justifies an immediate price reduction or termination. The consumer is then not required to ask for repair or replacement first.
The consumer is not entitled to terminate the sale if the lack of conformity is minor.
Any period during which the goods are immobilised for repair or replacement suspends the remaining guarantee until the repaired goods are delivered.
The rights above result from articles L. 217-1 to L. 217-32 of the French Consumer Code.
A seller who in bad faith obstructs the application of the legal guarantee of conformity incurs a civil fine of up to 300,000 euros, which may be raised to 10% of average annual turnover (article L. 241-5 of the French Consumer Code).
The consumer also benefits from the legal guarantee against hidden defects under articles 1641 to 1649 of the French Civil Code, for two years from discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept, or to a full refund against return of the goods.
9. Liability
Plotrek is responsible for the proper performance of the order, including delivery (article L221-15 of the French Consumer Code). It may be released from this responsibility only by proving that the failure is attributable to the Client, to the unforeseeable and insurmountable act of a third party to the contract, or to force majeure. Plotrek is not liable for damage resulting from abnormal use of the product or use not in line with its purpose.
10. Personal data
The processing of personal data is detailed in our privacy policy.
11. Mediation
In accordance with article L612-1 of the French Consumer Code, in the event of a dispute not resolved amicably with our customer service, the Client may refer the matter free of charge to a consumer mediator. The details of the competent mediator are provided on request to hello@plotrek.com.
12. Applicable law and jurisdiction
These Terms are governed by French law, without prejudice to the mandatory consumer protection rules of the Client's country of residence. In the event of a dispute, and after an attempt at amicable resolution, the competent courts are determined by the applicable consumer protection rules.
13. Contact
Fabrice Jolivet EI — 37 rue Blanqui, 33110 Le Bouscat, France
Email: hello@plotrek.com — Phone: 07 69 39 53 20
Appendix — Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To the attention of Fabrice Jolivet EI (Plotrek), 37 rue Blanqui, 33110 Le Bouscat, France, hello@plotrek.com:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.