FAQ
Useful answers, without the small print.
Creating, making, shipping and guarantees: everything you need before ordering.
Courtesy translation — the French version prevails.
Which races are in the catalogue?
Road marathons and half marathons, trails and ultras, cycling climbs: close to two hundred races, in France and worldwide. Each page shows the route of the race on the relief of the place, its distance and elevation gain. Search for your race in the shop; if it is missing, start from your GPX file or from Strava.
My race is not in the catalogue: what now?
Two ways. Import your GPX file (from your watch or the organiser) or connect Strava and pick the activity: the poster is composed on your route, with the same relief and the same inks. Or ask us to add the race to the catalogue: we let you know as soon as it is online.
Can I add my name and my time?
Yes. The title block carries the race name, the distance, the elevation gain and, if you wish, your first name and your finish time. The time is optional: a gift poster can carry the first name only. Everything is included in the price.
Are the race routes official?
No. For each race in the catalogue, Plotrek redraws an illustrative route from public data: the course announced by the organiser and OpenStreetMap paths. It is not the official course, and the figures (distance, elevation gain) are computed on this route. Plotrek is an independent workshop: unless expressly stated, it is not a partner of, or affiliated with, the organisers. For your own race, you can also start from your Strava or GPX route.
Will the finished poster match the preview?
Yes. The framing, treatment, text and colours you approve guide production. The screen remains a simulation; real paper, ink and pen movement give the finished piece its own material character.
Which sizes and prices are available?
Three pen-drawn sizes: A4 — 21 × 29,7 cm — €59 ; A3 — 29,7 × 42 cm — €89 ; A2 — 42 × 59,4 cm — €149. Paper, colour, route and points of interest are included. The frame is not included.
How is the poster made, and what justifies its price?
This is not a digital print. A precision plotter guides a real pen across the paper, line by line. This is not a digital print. Every colour change requires a new pen and recalibration. Mass-coloured fine-art papers, from 160 to 250 gsm depending on the colour, selected for their feel and stability. Archival-quality pigment inks selected for line precision and resistance to light and UV exposure. Depending on the size and level of detail, preparing, drawing and checking one piece can take up to three hours. Every pen change requires recalibration; if an error occurs, the sheet is started again. Prices are calculated as fairly as possible from the size, materials and actual making time.
Can I change my composition after payment?
Contact me as soon as possible with your order number. A change is only possible if production has not started. Once drawing begins, the composition can no longer be changed.
When and how will my poster be delivered?
Making takes 5 to 10 business days. Every piece is prepared, drawn, checked and protected for transport. Tracked shipping is free, whatever the size or destination. After dispatch, allow approximately 5 to 7 business days, whatever the destination. A tracking link is emailed to you. See the delivery terms.
Can I cancel or return a personalised poster?
Yes. You have 14 days from receipt to exercise your right of withdrawal, including for a personalised poster: email me with your order number. The poster is refunded once the return arrives in good condition, return costs at your expense. Your statutory guarantees remain fully applicable. See the withdrawal terms.
What if my poster arrives damaged or incorrect?
Email hello@plotrek.com as soon as it arrives, with your order number and photos. After review, the poster will be replaced or refunded in accordance with statutory guarantees.
Still have a question?
Write to me directly. I will help you with your composition or order.